Profile codes: UTME candidates will get refund for unsuccessful requests – JAMB

Written by MJ

April 26, 2021

Candidates who could not generate profile codes to register for the 2021 Unified Tertiary Matriculation Examination (UTME) because of poor or network failure from telecommunication service providers will get a refund, the Joint Admissions and Matriculation Board has said.
The board said this doesn’t apply to candidates who entered the wrong code while trying to generate their profile codes for registration.
There had been outcry from parents of applicants for this year’s UTME because they could not create their profile codes despite being charged for the service.
Each Short Message Service (SMS) costs N50 for request made by UTME applicants on the major telecoms service providers.
Registrar of JAMB, Prof Is – haq Oloyede, after a meeting with stakeholders on Monday at the headquarters of the board in Bwari, said the service providers and JAMB agreed on refund to candidates who couldn’t access the service by telcos.
He lamented that parents were being extorted by telecoms service providers by sending request unsuccessfully to the telcos.
The registrar said the Federal Competition and Consumer Protection Commission (FCCPP) and the Nigerian Communications Commission (NCC) have been drafted in to monitor compliance with the agreement to refund the candidates their money.
He said: “All those concerned will have to go back and ensure that when a service is not fully rendered and if there had been any charge that had been made this should be refunded to the candidates.

We have reached this agreement with Digital Pulse that we will work with the service providers to make sure that the service providers refund where they have taken money from candidates.

“I have a parent who said she sent the message (to create a profile) 500 times; the message was not going, the service was not delivered and N50 was being deducted. This is the general outcry from across the country and that is one of the reasons we called this meeting.

“And the first thing is that any such money be refunded but because JAMB do not have the capacity to know whether this is refunded or not; we are not in position to know whether the money has been refunded or not.

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